Interactive Voice Response
Interactive Voice Response (IVR) is a valuable technology solution for interactive, information-gathering. Customers simply call your number and hear your pre-recorded message which outlines the information your callers are requesting.
By designing a unique, customized IVR system, you can streamline your business solutions, collect and disseminate information, all in a digital environment so it can work with your other data projects.
Interactive Voice Response professionals consist of a team of people with many years of experience in IVR applications, web applications, intelligent call routing, systems integration, large call centers and multi-site solutions. The responses are saved as digital voice files on the server and can also be transcribed "real-time" by agents using a unique web-based interface.
IVR technology also has the ability to use customer responses in a way that your customer is only answering questions one time.
You'll gather all the information you want without the cost of live operators or the risk of human error.
Our interactive and web-based IVR technology provides unique, "best in class" services to our clients.
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